The CMA said in mid-October that its actions up to that point resulted in Truly Holidays – the parent company of Truly Travel and Alpha Holidays – paying more than £7 million owed to package holiday customers.Īgreements from LoveHolidays,, Virgin Holidays and Tui UK were previously secured by the CMA after thousands of customers complained that the companies had failed to refund them for cancelled trips. “Customers of Teletext Holidays and Alpharooms with outstanding refunds should get in touch with the Travel Trust Association.” “While this ruling comes after these firms have been placed in liquidation, we hope the decision will make it easier for people to get their money back for a cancelled holiday in the future. “Today’s ruling confirms the CMA’s view that Teletext Holidays and Alpharooms broke the law by not providing the refunds customers were due within 14 days for cancelled package holidays.
They are still encouraged to submit claims to the Travel Trust Association.ĬMA chief executive Andrea Coscelli said: “This should be a wake-up call to any business that thinks that it doesn’t need to honour customers’ refund rights. Teletext Holidays and Alpharooms were placed into liquidation late last year, so the ruling does not affect their customers awaiting refunds for cancellated package holidays.
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